Frequently Asked Questions

Our standard warranty offered on our products is 1 year (parts & labour). In many cases we offer longer warranties, this is indicated against our products online and in our catalogues. All our engineers are highly trained and have specialised knowledge on all our products. We offer nationwide coverage for warranty and servicing

We en-devour to make your online experience as stress free and safe as possible 

We use DNA Payments to process your orders. DNA payments are already working with over 30,000 businesses all over the UK.

Your details are processed on DNA Payment servers where they have strict data encryption and security measures to keep your details safe.

Please call 020 3633 8655 if you would like  information, or visit DNA Payment's website

You can view the status of an order and track its progress with our carrier. Order tracking is available from ‘My Account’. Please note that items marked 5-7 day direct delivery cannot be tracked as they are dispatched directly from our supplier.

We do ship internationally but don't have the option on the website, if you would like to discuss international shipping please give us a call with your requirements. 01904 608476

1. Contact us within 30 days

2. We will generate a RMA number for your return

3. We will then refund or exchange

*Terms Apply:

• Returns accepted within 30 days of purchase, unused and in original packaging • Please be aware some large or bulky items may be subject to a restocking fee.
• Goods returned more than 10 days after delivery will be subject to a 25% restocking charge (calculated by Order value) on refunds We will then refund or exchange For more detailed information see our Terms and Conditions

Our next day delivery promise is extremely important to us; delivery is generally made the next working day if an order is placed before 4pm. Orders placed on a Friday will usually be delivered on the following Monday, unless a premium delivery service has been requested.

Some items have longer delivery times; these different times are always made clear both in the catalogue and on the website.

Delivery is free to most of the UK on orders over £70 (exc. VAT) made on the phone and online. Additional charges do apply to what are classed as “offshore and remote” areas such as the Scottish Highlands and Northern Ireland.

If you have any queries that you can find on the website, feel free to give us a call on 01904 608476 or email us on sales@hotel-ware.co.uk and one of our team will be happy to help.